HP Software Provides
National Security Agency with Downtime Reduction and Enhanced Customer
PALO ALTO, Calif., Nov. 12, 2002
HP (NYSE:HPQ) today announced that
the Eagle Alliance, an IT systems contractor, has selected HP OpenView software to provide management
solutions in a seven-year outsourcing contract with the National Security
The Eagle Alliance has assumed outsourcing responsibility for a large
portion of the NSA's information technology infrastructure functions to
provide reliable, secure, modernized IT in the areas of distributed
computing, networks, enterprise management and telephony. By utilizing
HP OpenView software, the Eagle
Alliance will provide the NSA with solutions that offer a reduction in
downtime, increased productivity and enhanced customer satisfaction.
With HP OpenView, the Eagle Alliance
will provide the NSA with service optimization and a flexible, integrated
solution that can manage the breadth and depth of the conditions that
impact service performance -- scaling the management across infrastructure
processes and geographies.
"Every element that can ultimately impact service performance must be
monitored and managed," said Tom Santanello, chief architect, Eagle
Alliance. "HP provided us with a
complete integrated management solution from a single vendor that will
meet the specifications of the NSA outsourcing contract."
HP OpenView solutions will manage
fault and performance across the entire NSA infrastructure, tying this
critical operation information to business-critical services. Linking
operations and businesses will enable the Eagle Alliance to meet the
expectations of the NSA contract.
"Increased productivity, downtime reduction and improved customer
service enhances the end-user experience and allows the NSA to handle its
usual volume of critical, top-secret information," said Jim Grant, general
manager, HP OpenView Business Unit.
"Using HP OpenView provides the Eagle
Alliance with an industry-leading management solution that allows for
greater functionality and improvement of the NSA network."
HP is a leading global provider of
products, technologies, solutions and services to consumers and
businesses. The company's offerings span IT infrastructure, personal
computing and access devices, global services and imaging and printing.
HP completed its merger transaction
involving Compaq Computer Corporation on May 3, 2002. More information
about HP is available at http://www.hp.com/.
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