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HP Software Provides National Security Agency with Downtime Reduction and Enhanced Customer Satisfaction

PALO ALTO, Calif., Nov. 12, 2002

HP (NYSE:HPQ) today announced that the Eagle Alliance, an IT systems contractor, has selected HP OpenView software to provide management solutions in a seven-year outsourcing contract with the National Security Agency (NSA).

The Eagle Alliance has assumed outsourcing responsibility for a large portion of the NSA's information technology infrastructure functions to provide reliable, secure, modernized IT in the areas of distributed computing, networks, enterprise management and telephony. By utilizing HP OpenView software, the Eagle Alliance will provide the NSA with solutions that offer a reduction in downtime, increased productivity and enhanced customer satisfaction.

With HP OpenView, the Eagle Alliance will provide the NSA with service optimization and a flexible, integrated solution that can manage the breadth and depth of the conditions that impact service performance -- scaling the management across infrastructure processes and geographies.

"Every element that can ultimately impact service performance must be monitored and managed," said Tom Santanello, chief architect, Eagle Alliance. "HP provided us with a complete integrated management solution from a single vendor that will meet the specifications of the NSA outsourcing contract."

HP OpenView solutions will manage fault and performance across the entire NSA infrastructure, tying this critical operation information to business-critical services. Linking operations and businesses will enable the Eagle Alliance to meet the expectations of the NSA contract.

"Increased productivity, downtime reduction and improved customer service enhances the end-user experience and allows the NSA to handle its usual volume of critical, top-secret information," said Jim Grant, general manager, HP OpenView Business Unit. "Using HP OpenView provides the Eagle Alliance with an industry-leading management solution that allows for greater functionality and improvement of the NSA network."

About HP

HP is a leading global provider of products, technologies, solutions and services to consumers and businesses. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. HP completed its merger transaction involving Compaq Computer Corporation on May 3, 2002. More information about HP is available at http://www.hp.com/.


This news release contains forward-looking statements that involve risks, uncertainties and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements. Risks, uncertainties and assumptions include the possibility that the market for the sale of certain products and services may not develop as expected; that development and performance of these products and services may not proceed as planned; and other risks that are described from time to time in HP's Securities and Exchange Commission reports, including but not limited to HP's quarterly report on Form 10-Q for the quarter ended July 31, 2002 and reports filed subsequent to HP's annual report on Form 10-K, as amended on January 30, 2002, for the fiscal year ended October 31, 2001. If any of these risks or uncertainties materializes or any of these assumptions proves incorrect, HP's results could differ materially from HP's expectations in these statements. HP assumes no obligation and does not intend to update these forward-looking statements.


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